HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the winners for HDI’s Global Service and Support Awards, which recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. The awards were announced at HDI Service and Support World, which is taking place May 3-7 at Caesars Palace in Las Vegas, Nevada.
The 2026 HDI Award winners:
Lifetime Achievement Award
HDI selected Randy Celaya, HDI Business Associate and CEO of TASC Training & Development to receive the HDI Lifetime Achievement Award. With more than 30 years of experience in the IT support, contact center and service management industry, Celaya has helped thousands of professionals and organizations elevate performance, strengthen leadership and deliver exceptional service experiences. Celaya leads organizations through growth-focused training, facilitation and executive coaching delivering HDI’s globally recognized certification courses to IT professionals, support leaders and service teams across industries. He has also consulted with federal agencies, Fortune 500 companies and top-tier universities providing leadership development and service management solutions tailored to real-world challenges. He began his career in technical support and advanced into leadership roles overseeing IT operations for three major national retailers where he managed high-performing support teams, led large-scale service initiatives and helped transform the customer experience across hundreds of locations, which laid the groundwork for his move into the training and education space.
Individual Award Winners
- Best Service and Support Analyst: Cheryl Buzicky, Infinite Campus
- Best Service and Support Technician: Nathan Lantaigne-Goetsch, Great River Energy
- Best Local Chapter Officer of the Year: Chris Eder, Ohio Local Chapter
- Best Service and Support Manager: Janice Smith, Farm Credit Mid-America
Team Award Winners
- Best Use of AI: WBM Technologies LP
- Best Service Improvement Initiative: Vertex Inc
- Best Change Initiative: Maximus
- Best Service and Support Culture: BlueCross BlueShield of SC
- Best Customer Experience: TPx
- Best Service and Support Organization: Property Meld
The Industry Award winners are evaluated through a meticulous selection process. Submissions are judged by panels comprised of service and support industry experts, tasked with selecting the industry’s top team, manager, analyst, desktop support technician, HDI local chapter officer, and more.
“Congratulations to Randy Celaya and the HDI Global Service and Support Awards winners. They exemplify what can be achieved when deep expertise meets strong leadership. Their commitment not only drives their own organizations forward, but also raises the bar for the entire community. We’re excited to celebrate those who truly define excellence,” said Abbie Caracostas, Portfolio Director, Event & Training, HDI.
To learn more about HDI’s Global Service and Support Awards, click here. Stay up to date with HDI on Facebook or LinkedIn.
About HDI
For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com/. HDI is brought to you by Informa, a leading international events, digital services and academic research group. Informa is a FTSE 100 company, with 14,000 colleagues working in 30 countries.
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